Results from surveys

43 individuals participated in this survey between the age of 40 and60

Question number 1: Only 6 individuals were female in this survey

Question number 2: only 3 participants said they never use bank services, on the other hand 8 said daily, 16 said weekly and 15 said monthly

Question number 3:

Question number 4: 9 participants said they don’t make use of the internet, the other 34 do.

Question number 5: 15 out of 34 individuals only use the internet for browsing, Facebook or Youtube, while 19 participants make better use of the internet by paying fees, internet banking or shopping online.

Question number 6: 8 participants out of 43 think the problem about lack of education about the internet is due to the lack of opportunities. While the other 35 think it’s due to the lack of interest and motivation of the individuals themselves.

Question number 7: 8 out of the 9 individuals who don’t make use of the internet would benefit from the internet if they had the opportunity.22 individuals already make use of these services, while the rest 12 participants who make use of the internet for just browsing are willing to make more good use of it for online services.

Question number 8: All participants except 1 have agreed that there is need for a creative solution to motivate individuals for internet services. This participant doesn’t make use of the internet.

Question number 9: Only two participants have not agreed that it would be positive to learn about the internet from their home. These two participants don’t make use of the internet.

Question number 10: 15 participants are not willing to pay for a helping hand about online services. 6 of these however are individuals who already have the knowledge of these services. While the other 9 don’t use such services or incapable of doing so.

Question number 11: 5 out of 9 individuals who don’t make use of the internet don’t have any interest in getting help for online services. The other 4 would be interested in the online banking. 2 out of 15 participants who only use internet for browsing and fun would like to get Ebay covered, other 6 participants chose online banking, 2 are not interested and 5 in how to create an email account.